Frequently Asked Questions
Can I upload my own products?
Yes. After your store is created, you can log in to your store dashboard and upload your own products, images, prices, descriptions, and stock information.
Can I use my own payment account?
Yes. Merchants can connect their own supported payment gateway account where available.
Can I change my template later?
Template changes depend on your selected plan and platform settings. Some template changes may require additional payment.
Can agents help customers create stores?
Yes. Approved agents can refer customers and earn commission when referred customers make successful payments.
Are tenant stores independent?
Yes. Each customer store should be isolated from other stores. Customers should only access and manage their own store.
Does Stackora support multiple languages?
Yes. The platform supports multiple languages where available.
What happens after I generate a preview?
Generated previews are available for a limited time. If the user does not purchase within the allowed time, the preview may be deleted automatically.
What is the refund policy?
Once payment is completed and the website is generated, refunds are generally not provided unless there is a valid technical or payment issue.
How is my store secured?
Stackora uses account access control, tenant isolation, platform security settings, and server-level protections to help secure stores and user data.